Multimedia Labworks Limited

Privacy Policy

Revision 1.2 – Effective 5th June 2024

Introduction

Multimedia Labworks Limited (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, process, store, and protect personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By using our services, website, or communicating with us, you agree to the terms of this Privacy Policy.

Who We Are

Company: Multimedia Labworks Limited
Email: support@labworkstz.com
Address: 46 Bondeni St, Arusha. TZ.

What Data We Collect

We may collect and process the following categories of personal data:

  • Contact information: name, email address, phone number, organization name.
  • Technical data: IP address, browser type, device information, pages visited.
  • Service-related data: information you provide when requesting consultations, submitting forms, or using our services.
  • Marketing preferences: your consent choices for receiving updates or promotional materials.

How We Collect Your Data

We collect personal data when:

  • You fill out a contact form or request a consultation on our website.
  • You communicate with us via email, phone, or in person.
  • You use our services (consulting, assessments, training, installations).
  • You visit our website (via cookies or analytics tools).

How We Use Your Data

We use your data to:

  • Respond to inquiries or provide requested services.
  • Deliver proposals, reports, or audit findings.
  • Improve our website and service offerings.
  • Send you relevant updates, newsletters, or promotional material (only with your consent).
  • Comply with legal or regulatory requirements.

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – when you give us explicit permission.
  • Contractual necessity – to deliver services you requested.
  • Legitimate interest – to operate and improve our business securely.
  • Legal obligation – to meet regulatory and statutory obligations.

How We Share Your Data

We do not sell your data. We may share it with:

  • Trusted third-party service providers (e.g. cloud storage, analytics, email systems).
  • Regulatory bodies or authorities when legally required.
  • Business partners for service delivery (with appropriate safeguards).

All third parties are required to maintain the confidentiality and security of your data.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data is securely deleted or anonymized.

Your Rights

You have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request erasure of your data (“right to be forgotten”).
  • Object to or restrict data processing.
  • Withdraw your consent at any time.

To exercise your rights, contact: privacy@labworkstz.com

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss — including encryption, secure storage, and access controls.

Cookies

Our website uses cookies to enhance user experience, analyze traffic, and improve performance. You can manage your cookie preferences via your browser settings or cookie banner on our site.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or requests regarding your data or this policy:

Email: privacy@labworkstz.com